Azercell betters customer services

By AzerNews

Azerbaijan`s leading cellular operator Azercell will provide more active customer care on Facebook.

The company has launched a new service via its official Facebook page. Now Facebook users will be able to receive answers on their questions to Azercell customer service in a more convenient way.

Azercell, that provides not only face-to-face customer care, but also uses virtual and online solutions, keeps improving quality of its services through social networks as well. The company launched a new service to make life easier for Facebook users. Every fan of Azercell's official Facebook page will be able to ask questions, send requests and claims using specially developed Customer Service application.

This program provides a security protection against unauthorized access to requests made by any subscriber. One can send a question to the customer care using a private message. Moreover, using new application Facebook users get access to FAQ on the common issues related to Azercell's services without opening any external links or visiting other pages.

The Customer Service application has a user-friendly interface. One can also get information on the latest campaigns and services of the company through this application. The other advantage of the program is an online payments feature.

The company keeps on presenting and implementing innovations to sustain high level of customer service.

Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position on the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, GPRS/EDGE, 24/7 Customer Care, full-time operating Azercell Express offices and others.

Azercell's network covers 99,8% of the country's population. By late 2012, the number of Azercell's subscribers reached 4,4 million people. Azercell deployed 3G and in 2012 4G networks in Azerbaijan in 2011.